TechTaffy

tech:

taffy

ServiceNow, AWS announce strategic collaboration

By TechTaffy Desk

ServiceNow and Amazon Web Services (AWS) have entered into a five-year Strategic Collaboration Agreement (SCA).

The ServiceNow Platform and its suite of solutions will be available as a Software-as-a-Service (SaaS) offering in the AWS Marketplace starting in early 2024, as part of the agreement. Additionally, the two companies plan to co-develop and launch AI-powered business applications specific to various industries.

A Cloud Center of Excellence (CCOE) will be established on the ServiceNow platform, offering visibility of cloud workloads and driving AIOps, SecOps, and Risk outcomes. It will assist in cloud adoption and workload management on AWS. The ServiceNow Customer Service Management (CSM) will be integrated with Amazon Connect.

Upcoming AI solutions

  • Automotive Manufacturing Solution: ServiceNow and AWS are working with an automotive manufacturer to leverage AI capabilities for managing vehicle manufacturing processes, from issue notification to maintenance.
  • Supply Chain Solution: Integration of AWS Supply Chain and ServiceNow aims to provide a comprehensive solution for supply chain management, combining AWS’s forecasting and operational efficiency tools with ServiceNow’s service management automation.

Availability

The ServiceNow offerings on AWS and the new co-developed solutions are expected to be available to U.S.-based private sector companies in early 2024.

Just in

Around the web

It’s baaack! Microsoft and IBM open source MS-DOS 4.0 — ZDNet

Microsoft and IBM have joined forces to open-source the 1988 operating system MS-DOS 4.0 under the MIT License, writes Steven Vaughan-Nichols. 
AI

Generative AI arrives in the gene editing world of CRISPR — NYT

New AI technology is generating blueprints for microscopic biological mechanisms that can edit your DNA, pointing to a future when scientists can battle illness and diseases with even greater precision and speed than they can today, writes Cade Metz.
AI

Estée Lauder, Microsoft to build AI Innovation Lab

The Estée Lauder Companies (ELC) and Microsoft Corp. announced the creation of an AI Innovation Lab to expand their global strategic relationship.
Around the web

Mark Zuckerberg says Meta will offer its virtual reality OS to hardware companies, creating iPhone versus Android dynamic — CNBC

Meta will partner with external hardware companies, including Lenovo, Microsoft and Asus, to build virtual reality headsets using the company’s Meta Horizon operating system, writes Kif Leswing. 
IT

Nvidia to acquire Run:ai

Nvidia announced an agreement to acquire Run:ai, a provider of Kubernetes-based workload management and orchestration software.