McCann Truth Central released ’12 Truths About Social in 2012′ at the International Consumer Electronics Show (CES). Culled from a series of research studies conducted across 19 countries, 30+ focus groups, and 12,000+ online studies, these ‘truths’ illuminate the impact of the social media landscape on consumers and brands, says McCann.
Truth #1: The Nature of What’s Private and Public Has Changed
The monumental rise of social networking has caused a huge shift in the nature of what people believe is private. 75 per cent globally agree, “People share far too much information online these days.”
Truth #2: There’s no Shame in Being a ‘Stalker’
With the advent of social media outlets, peoples’ walls have come down in the context of personal information. 1 in 3 people have Googled people they hardly know, and 1 in 4 have read a partner or friend’s text messages.
Truth #3: Consumers are Spending More Time Monitoring Their ‘Personal Brand’
Consumers around the world admitted to multiple online personalities. In emerging markets like India, 35 per cent of people say that they monitor their online brand by Googling themselves more than once a month.
Truth #4: Consumers Have a Growing and Complex Ecosystem of Friends
‘Connecting’ to a broader network of friends has replaced the singular need to ‘belong’ to a tight-knit group of friends. 47 per cent of youth globally want to be remembered for the quality and quantity of their connections.
Truth #5: Even within the Complex Online World of Friendships, Consumers Still Know What Makes a Real Friend
In these new, online spaces for people to be social, a lot of fake friends have cropped up. Yet data indicates the values that make a real friend are quite clear. Asked which values they seek in a best friend, young people globally opted for ‘truthful’, chosen by 42 per cent.
Truth #6: The Need to Broadcast Oneself Is Constant
Southern countries are embracing new technology and are much more keen to share about their lives. 80 per cent of Chileans and 77 per cent of Indians agree that they like sharing thoughts and opinions with friends online, versus only 46 per cent in the UK and 31 per cent in Japan.
Truth #7: Everyone Now Has Some Type of Audience
Truth #8: Everyone will become More Focused on Their Own Online Story
With the introduction of Facebook Timeline people will become even more focused on their own story.
Truth #9: Brands Should become part of Their Consumer’s Personal Stories
As brands offer more events and experiences to consumers, recognize that there is a lifecycle within the consumer timeline – each stage will be reflected through social media.
Truth #10: Social Proof is a Powerful Force in Marketing
Globally, over 90 per cent of 16-30 year olds agree with the statement “if a company or brand impresses me in some way, I will make a point of telling my friends about it.”
Truth #11: If Brands Seeks Advocacy, Make it Worthwhile to The Consumer
37 per cent of the global population known as ‘Savvy Shoppers’ are willing to engage with and socialize with brands and businesses, but want to receive something tangible in return.
Truth #12: When it comes to socializing with brands, customers want value
Globally, 86 per cent of consumers understand that there are major benefits associated with sharing data with businesses online.