India-based Tata Consultancy Services (TCS) has won a multi-million, multi-year contract from the Home Office, a key department of the United Kingdom government, to manage the technology needs and support services of the newly formed Disclosure and Barring Service (DBS).
TCS will implement a programme to transform DBS, including the introduction of electronic applications and improved online services to enhance user experience. The company will provide end-to-end process, technology and operations support for an initial period of five years, as per the agreement. TCS will also build new integrated case management system to support seamless integration and information gathering between disclosure and barring services.
DBS and TCS will also collaborate to update the organisation’s business processes.