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Microsoft launches Dynamics 365 Copilot; unveils AI-powered updates across business apps

By TechTaffy Desk

Microsoft has unveiled the next generation of AI-powered updates for its business applications portfolio, which includes the launch of the Microsoft Dynamics 365 Copilot. This interactive platform is designed to offer AI assistance across various business functions, making it easier for organizations to employ AI tools for sales, service, marketing, operations, and supply chain roles, according to the Redmond giant.

Microsoft Dynamics 365 Copilot can reduce the time spent on clerical tasks, thanks to its AI capabilities. It can help write email responses to customers and generate email summaries of Teams meetings in Outlook. It also drafts contextual answers to queries in both chat and email, providing an interactive chat experience over knowledge bases and case history.

With Copilot in Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can use natural language to have a dialogue with their customer data platform. This feature also includes query assist and email campaign content capabilities.

Dynamics 365 Copilot in Business Central simplifies the creation of product listings for online commerce. It can use product attributes such as color, material, and size to create compelling descriptions for online storefronts. The descriptions can even be tailored by choosing tone of voice, format, and length.

Additionally, Copilot in Microsoft Supply Chain Center proactively flags external issues such as weather, financials, and geography that may impact key supply chain processes. Predictive insights then surface impacted orders across materials, inventory, carrier, or distribution network. Supply chain planners can then automatically draft an email generated by Dynamics 365 Copilot to alert impacted partners and mitigate potential disruptions before they happen.

These AI-powered updates are designed to enhance customer experience, employee experience, and operational efficiency across various lines of business.

The announcement builds on recent AI momentum across Microsoft 365, Dynamics 365, and the Power Platform, which includes the next generation of AI capabilities in Microsoft Teams.

You can read the Microsoft blog post on Dynamics 360 copilot here.

[Image courtesy: Microsoft]

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