HP is enhancing its online support for consumers who turn to the Internet for technical help. To begin with, HP Update, a tool that automatically updates software to avoid issues with out-of-date drivers or firmware, will now also refresh technical support content such as user guides and troubleshooting tips. The next version, expected to be available later this year.
The second enhancement is the HP Technology Center, a centralized website dedicated to the top issues PC customers face. The Technology Center is broken into four key problem areas, as identified by call center agents, support websites and customer surveys: Wireless Networking, PC Security, Battery Health and PC Tune Up. Customers can read through troubleshooting tips, play demos or attend free online classes available to anyone with Internet access.
The HP Automatic Product Detection Tool, the third enhancement, identifies a customer’s specific product model to get relevant support information. HP consumer product customers can email or chat online with support agents at no charge after their product’s warranty period has ended, says the company.
[Image Courtesy: HP]