Ford Expanding SMART Technology Program


Ford is expanding the company’s ‘SMART Technology program’ or ‘SMARTT’ introduced last year, to include both Ford and Lincoln service centers. The motor company introduced SMARTT Appointments last year, a service that provided customers an online tool to schedule service appointments, which Fords says tripled online appointment volumes in the first year itself.

SMARTT is launching two additional phases in March, using mobile technology to enhance customer greeting, write-up and vehicle servicing processes. SMARTT Mobile Write-Up, phase two, puts tablets in the hands of advisors in dealership service lanes, whereas SMARTT Inspect, phase three, allows technicians and parts department personnel to access the information entered via tablets to obtain vehicle service history and fulfill service orders. SMARTT Inspect relays information to automate and enhance communication within the service department. Once a service advisor creates a repair order, it is assigned to a technician who can use a tablet or PC to complete a complimentary, thorough vehicle inspection. The technician can then record all outcomes of the inspection and suggest necessary additional services, and that data is accessible via the tablet for service advisors to share with customers.

SMARTT Appointments, available at 800 Ford and Lincoln dealers in 49 states, is powered by CDK Global and Reynolds & Reynolds. SMARTT Mobile Write-Up and Inspect, available in the United States, is powered by CDK Global for CDK Ford and Lincoln dealers.

[Image courtesy: Ford]

Just in

Raspberry Pi is now a public company — TC

Raspberry Pi priced its IPO on the London Stock Exchange on Tuesday morning at £2.80 per share, valuing it at £542 million, or $690 million at today’s exchange rate, writes Romain Dillet. 

AlphaSense raises $650M

AlphaSense, a market intelligence and search platform, has raised $650 million in funding, co-led by Viking Global Investors and BDT & MSD Partners.

Elon Musk’s xAI raises $6B to take on OpenAI — VentureBeat

Confirming reports from April, the series B investment comes from the participation of multiple known venture capital firms and investors, including Valor Equity Partners, Vy Capital, Andreessen Horowitz (A16z), Sequoia Capital, Fidelity Management & Research Company, Prince Alwaleed Bin Talal and Kingdom Holding, writes Shubham Sharma. 

Capgemini partners with DARPA to explore quantum computing for carbon capture

Capgemini Government Solutions has launched a new initiative with the Defense Advanced Research Projects Agency (DARPA) to investigate quantum computing's potential in carbon capture.