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EY, ServiceNow expand alliance to include GenAI compliance and governance solutions

EY and ServiceNow have announced an expansion of their strategic alliance, focusing on solutions for generative AI (GenAI) compliance, governance, and risk management. EY will also implement ServiceNow’s Now Assist GenAI capabilities to enhance experiences for its professionals and clients, under the new collaboration.

The offerings from this collaboration are expected to enhance AI management and governance, ensuring compliance with regulatory requirements and promoting ethical, transparent, and accountable business practices. This includes the EY AI Governance and Compliance solution, which offers capabilities such as AI discovery and inventory management, policy management and implementation, risk tiering, and automated monitoring. These offerings are anticipated to be available in the first quarter of 2024.

Additionally, the EY organization plans to use ServiceNow’s generative AI capabilities across IT and HR business functions. This will involve deploying IT Service Management (ITSM) PRO+, HR Service Delivery (HRSD) PRO+, and Now Assist GenAI tools to improve employee experiences for over 400,000 EY professionals.

The teams at EY and ServiceNow also aim to focus on developing additional offerings for industries such as financial services, manufacturing, and life sciences in 2024.

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