The Bank of China and IBM have worked together to complete the bank’s first smart branch. The smart branch incorporates self-help terminals, including one for mobile banking; intelligent process management, where the bank monitors the flow of customers in surrounding branches to divert traffic accordingly; as well as analysis of integrated customer data, where the bank captures anonymous user behavior from all interactive media, and analyzes the behavior for actionable insights.
Other features of the smart branch include the VTM Remote Bank Teller, where customers can carry out real-time communications with a remote bank teller; and QR codes, where customers can purchase services or get information through an interactive QR code wall at the branch.
[Image courtesy: Bank of China]