The U.S. General Services Administration has selected consulting and digital services provider ICF for two contracts to support the administration’s IT modernization.
ICF will support the first phase of the administration’s plan to stand up Centers of Excellence (CoE) in two of five key areas: customer experience (CX) and service delivery analytics. The contracts have a combined multimillion dollar value. Each has a term of up to three years including one base and two option years.
For each CoE, ICF will initially work with the USDA to assess the current landscape and develop a roadmap for implementation and management of centralized functions. Once the roadmap is tested and evaluated by the agency and its federal partners, ICF will recommend best practices that can be adopted governmentwide, said the company in a statement.
[Image courtesy: ICF]