Avaya is working with Google on contact center solutions for businesses. The collaboration combines Avaya’s expertise in customer engagement technologies with Google’s expertise in Web applications and Chromebooks. The initial project enables simple set-up of new agents and supervisors in any location, as well as supporting business continuity, mobile and remote agent strategies.
Google uses Avaya technology internally both to power its global telephony infrastructure as well as to drive its contact center operations.
[Image courtesy: Avaya]