Italian airline company Alitalia has completed a major IT system upgrade, in which reservations, check-in and critical airline operations were switched from Arco to Sabre. The introduction of the new system was part of an overall business restructuring plan.

The new system will allow Alitalia to deliver new services and an improved customer experience, and link in more effectively with the Etihad Airways Partner (EAP) airlines. Combined, the EAP airlines constitute Sabre’s largest group of airline customers in the aviation industry.

According to a statement issued by Sabre, Alitalia expects to increase revenues, estimated at some €100 million per year according to Sabre benchmarks, driven by the sale of new ancillary services, optimizing inventory and availability, and also the introduction of new routes.

The project to migrate to Sabre began two years ago and has involved more than 38,000 tests, and more than 4,000 training sessions with 2,000 front line Alitalia staff. Some 950,000 passenger reservations and 2 million tickets were switched from Arco to Sabre.

[Image courtesy: Alitalia]

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